Refund & Cancellation Policy

At Earth n Dusk Photography, we understand that plans can change and unforeseen circumstances arise. Our refund and cancellation policy ensures clarity and fairness for both our clients and our business. By booking a session with us, you agree to the terms outlined below.

Deposits & Booking Confirmation

  • A 30% non-refundable deposit is required to confirm all bookings.

  • Your booking is not confirmed until this deposit has been received.

  • The remaining balance is due within 72 hours of receiving your final photo gallery.

Cancellations

  • Cancellations made more than 72 hours before your scheduled session: Your deposit will be retained, but no further fees will be charged.

  • Cancellations made within 72 hours of your session are non-refundable and the full amount may still be charged if costs have been incurred.

Rescheduling

  • Rescheduling due to weather, illness, or other valid reasons is permitted with at least 72 hours' notice, subject to availability.

  • One reschedule is allowed per booking without penalty. Additional rescheduling may incur a fee.

No-Shows & Late Arrivals

  • Clients who fail to attend their session without prior communication will forfeit their deposit and may be charged the full amount.

  • Late arrivals may reduce the length of your session depending on the schedule.

Refunds

  • Refunds are not provided for change of mind.

  • Once the final images are delivered, the full session fee is due, and no refunds will be offered unless under exceptional circumstances.

  • If Earth n Dusk Photography must cancel the session due to unforeseen events on our end, you will be offered a full refund or the option to reschedule.

Consumer Guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a refund or replacement if there is a major problem with the service provided.